How To Resolve Connection Issues In Apple AirPods Max?

Simply restarting your AirPods should fix most problems. Keep reading to find out more.

Niya Andrew • August 23, 2023 • 6 mins read

Apple AirPods Max


This revolutionary Apple AirPods Max is one of the most significant updates to the AirPods series in recent memory since they are Apple’s first wireless over-ear headphones. Like most other electronic gadgets, these high-end headphones are prone to malfunctions.

Some customers will inevitably be thrown off by the Apple AirPods Max‘s minimalist design and the absence of some conventional functionality, like a separate power button. Especially as a first-time user, knowing how to reset your AirPods will prevent the problems you encounter from remaining, making the headphones useless.

We recognize this and are here to help you avoid working this out alone. If you’re having trouble pairing your Apple AirPods Max or resetting them, keep reading this blog post for simple solutions to these common concerns.

First, Let’s Go Over How To Restart The Apple AirPods Max

Restarting an electronic device is a common and initial practice of fixing almost every issue with the device. However, unlike most headphones that use a power button to restart, Apple AirPods Max uses a slightly different mechanism to perform the task. 

To restart your Apple AirPods Max, you need to press and hold the Digital Crown and the Noise Control button adjacent to the headband and over the earcup.

The Digital Crown button is on the left, and the Noise Control button is on the left.

 You need to press and hold both buttons together for twelve seconds, not less, not more, and wait for the light below the earcup to turn Amber. 

The status light flashes white to indicate the headphones are in pairing mode.

 You must be careful while restarting your AirPods. If you press the buttons for over 12 seconds, you might accidentally reset your AirPods and eventually have to send them for repair. 

Here Is How You ‘Reset’ Your Apple AirPods Max

Try a ‘force reboot’ or ‘ reset’ if restarting your AirPods Max doesn’t fix the issue. Yet how? Apple AirPods Max doesn’t have a physical power button like those on iPhones and iPads, but the company has made it easy to reboot and reset by entering specific commands. 

‘Force Reboot’

Rebooting is like forcing your headphones to restart when they get stuck, stop responding, or have other problems. The process and commands for ‘Force reboot’ are the same as discussed for ‘restarting’ your Apple AirPods Max. 

Press and hold the Digital Crown button and Noise Cancellation button on the top of the earcups for 12 seconds. Release it when you see the LED light below the same earcup turn, Amber.

‘Factory Reset’

If you want to return your Apple AirPods Max to its factory settings without losing your data, a simple reboot or restart will clear any temporary data stored in the device’s firmware. You can now resolve your AirPods problem, including most software issues. 

If restarting didn’t fix the problem, try these steps:

Apple recommends charging AirPods Max for “a few minutes” before doing a factory reset.

  1. For 15 seconds, simultaneously press and hold the Digital Crown and Noise control button.
  2. Keep an eye on the battery life indicator by holding your AirPods Max upside down.
  3. Under the same earcup, you should see an LED light blinking alternately between amber and white.

After resetting, your Apple AirPods Max should connect to your iPhone, iPad, or any other device. 

My Apple AirPods Max Won’t Connect To MacBook

If you’re having trouble connecting your AirPods Max to your MacBook, follow these steps below to identify and solve your connectivity issues. 

But before trying anything else to fix your troubleshooting, you must ensure your Mac has the most recent software updates installed. The AirPods Max is designed to connect with only the latest macOS version, Big Sur 11.1. 

To confirm your macOS version, select the Apple logo in the upper left corner of your screen to find out what version of macOS you are running. Click the About This Mac option.

Your computer’s system information will load into a new window. If you see that it supports macOS 11.1 or later, you can move further to identify other problems causing the failed connection between your AirPods Max and MacBook.

But if your macOS version is behind, you can update to the most recent version of MacOS by selecting Software Update. 

If you’re positive that you’ve updated your Mac, but you’re still having trouble pairing your AirPods Max, try these steps;

To connect your AirPods and MacBook, turn on the Bluetooth on both devices to allow pairing.

Turn on Bluetooth on MacBook:

  1. Click the Apple logo on the top left corner of the display.
  2. Click System Preferences.
  3. Click the Bluetooth icon.
  4. Click the Bluetooth On button.
  5. When Bluetooth is enabled, Bluetooth: On will appear on your Mac.

Turn on Bluetooth on MacBook:

  1. Hold the Noise Control icon down.
  2. Continue to hold this button until the status indicator begins to glow white.
  3. Release the Noise Control switch. Your AirPods Max is in pairing mode.

Although AirPods Max is meant to pair automatically with devices running iOS, iPadOS, and macOS,  this is only sometimes the case. If your AirPods Max isn’t automatically connecting to your device, try putting them in pairing mode; if that doesn’t connect your AirPods, then try manually connecting your device to your AirPods. 

Manually Pairing AirPods Max & MacBook

The new AirPods Max is designed to pair seamlessly with any gadgets connected to your iCloud account. If it doesn’t work, you can always manually pair your AirPods Max with your device after activating Bluetooth pairing mode. Follow these simple steps to execute manual pairing: 

  1. Hold the button briefly to turn on the AirPods Max’s white Noise Control light.
  2. Launch the Mac’s Preferences menu.
  3. Bluetooth can be accessed in the Settings menu of the OS.
  4. Choose your AirPods Max under Devices.

Apple AirPods Max Side View

Apple AirPods Max Bottom View

Is Your AirPods Max Connected To The Right Device?

You can easily sync your AirPods Max with all your iOS devices using your iCloud account. This means that it could link to the incorrect one at times. If your AirPods Max is already paired with another device, they may be unable to connect with your iPhone or iPad.

Follow these simple steps to ensure your Apple AirPods Max is connected to your MacBook:

  1. To activate Bluetooth, Select the Bluetooth settings in the menu bar. Interface of “System Preferences” on MacBook
  2. Select the ‘Bluetooth Preference’ Click “Connect” next to your AirPods Max's name.
  3. Verify that the status displays as Connected, next to your ‘Apple AirPods Max.’ 
  4. If your AirPods Max says “Not Connected,” check the other gadgets you have synced with your iCloud account before, 
  5. Disable wireless connections on all other gadgets.
  6. Select your AirPods Max in the Bluetooth settings on your Mac again.

Once you turn off your connection to the other Apple devices, your AirPods should connect to your MacBook. 

Enjoy Using Your Apple AirPods Max!

While fantastic and incredibly handy, the AirPods Max has its challenges. You may have encountered some problems with these headphones now and then.

The suggestions we have shared above should make debugging common issues much more manageable. Factory Reset can fix most problems with your Apple AirPods Max; this ensures that your AirPods Max works flawlessly with all your devices.


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